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Shipping and Returns

Shipping Policy:

Free Shipping on All Orders over $150 in the Continental USA!MOFCO 3D is proud to offer free shipping in the Continental USA on orders over $150*. Load up and take advantage of our fast free shipping. Innovative materials, great pricing, & free delivery - what are you waiting for? Make something great today.

How long will my shipment take to get to me? Our goal is to ship all orders the same day that are received by 1pm. Domestic US customers typically take 2-5 days to arrive depending upon the service you choose at checkout. International order delivery times may vary based on your location. UPS or FedEx International options are available.

Can we ship on your account?Yes. Many of our international customers often prefer using their own account. If you want us to ship on your UPS, DHL, or FedEx account, please put the account number in the order comments section during checkout. We will refund any shipping charges the website has charged and instead use your account.

Do you offer expedited shipping? Yes. We offer priority shipping via UPS and FedEx (including overnight). These expedited options can be added to your order during checkout for an additional fee.

Return Policy:

30-day return policy: Customers may return unopened & unused product within 30 days of purchase. After 30 days, returns will not be accepted. All Special Orders, Discontinued, Sale, and Clearance Items sales are final and are not covered by the 30-day return policy.

Restocking fee: Returned non-defective products are subject to a 15% restocking fee.

Defective product: A product can only be deemed defective upon evaluation byMOFCO 3D support. Because our material formulations are unique, it is very likely that our products will NOT print similarly to a product offered by another company. Therefore, a defective product subject to our return policy is based ONLY upon specific issues related to the filament itself or workmanship (i.e., improper diameter, color shifts, poor winding, or mislabeling) and for no other reasons.

RMA process: You must obtain an RMA (Return Merchandise Authorization) before returning an item by contacting support via e-mail (support@MOFCO3D.com) or clicking the Technical Support Button in the top right of the screen. When returning an item for an exchange, the returned item must be received by MOFCO 3D before a replacement item is shipped or a refund/credit is issued.

Return shipping costs: All return shipping costs are the responsibility of the customer. Orders that are cancelled by the customer after they have shipped may be returned for a refund, less the shipping charges related to the cancelled order.

International shipping: Shipping fees do not include duty or taxes that may be charged by your country. Please note that if the customer chooses not to pay duties or taxes or has entered an incorrect address and the shipment is returned toMOFCO 3D, any refund offered will be reduced by all shipping costs and fees incurred by MOFCO 3D.